CRITICAL SUCCESS FACTORS OF LEAN SIX SIGMA AND ITS IMPACT ON OPERATIONAL PERFORMANCE OF SME MANUFACTURING COMPANIES

ZAINUDIN, MOHAMAD HAZIQ HAIKAL (2017) CRITICAL SUCCESS FACTORS OF LEAN SIX SIGMA AND ITS IMPACT ON OPERATIONAL PERFORMANCE OF SME MANUFACTURING COMPANIES. Bachelor Degree thesis, UNIVERSITI TUN HUSSEIN ONN.

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Abstract

Many companies implement lean six sigma (LSS) approach aiming to improve business performance. However, not many companies can be benefited from this program as the implementation is not easy to be executed effectively. Thus, the objective of this study is to identify the important factors in LSS implementation and its impact on operational performance (OP) of the business. This study employed quantitative survey with structured questionnaire. Purposive sampling was used and the sample of this study was SME manufacturing companies which has implemented LSS approach. A set of questionnaires were sent out to 115 company through email and targeted to LSS practitioners such as managing director, quality manager, production manager, supervisor, and officer. Statistical Package for the Social Science (SPSS) 22.0 version software was used to evaluate the relationship between variables. This research studies the role of three factors in LSS implementation, which are management engagement and leadership, lean six sigma competency, and effective training and education. The findings revealed that there is a significant relationship between these factors with OP and management engagement and leadership was the most perceived important factor in LSS implementation for both importance and practices. Kruskal-Wallis Test found that working experience, employee number, and market of product shows a significant level in difference for each factors. From the Wilcoxon Test, it shows that there was significant difference of critical success factors between importance and practices. This research model serve as a practical guide which can assist the company to achieve better business performance.

Item Type: Thesis (Bachelor Degree)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: PSM Coordinator BPB
Date Deposited: 07 Mar 2018 09:39
Last Modified: 07 Mar 2018 09:39
URI: http://ethesis.uthm.edu.my/id/eprint/146

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