THE CRITICAL SUCCESS FACTORS FOR TQM IMPLEMENTATION ON THE ORGANIZATIONAL PERFORMANCE IN SME

BAKAR, NORAMIZA (2017) THE CRITICAL SUCCESS FACTORS FOR TQM IMPLEMENTATION ON THE ORGANIZATIONAL PERFORMANCE IN SME. Other thesis, universiti tun hussein onn malaysia.

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Abstract

This study is carried out about the critical success factors (CSFs) for total quality management (TQM) implementation in the organization which is an SME that have around Parit Raja, Johor. The implementation of total quality management which TQM is a system that is carried out to ensure quality, targeted customer by engaging all levels in the organization in helping to increase or improve overall. This research is conducted to identify the other factors of CSFs that can help the implementation of TQM in the organization. Parit Raja is selected regarding to the research gap that there have not studied conducted at this location. In addition, this study also uses other factors other than in previous studies. TQM implementation can improve the organizational performance in the SME in terms of operation procedure, employee relations and financial performance. Indirectly, it can help SME to be more competitive in the future. The study found that all of CSFs listed had a positive impact on the organizational performance. In addition, the TQM implementation also can be used as a reference to the organization in the implementation of TQM in the organization.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Mr. Te Chuan Lee
Date Deposited: 07 Mar 2018 09:49
Last Modified: 07 Mar 2018 09:49
URI: http://ethesis.uthm.edu.my/id/eprint/288

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