DETERMINANT OF UTHM ACADEMIC STAFF’S PREFERENCE ON CHOOSING HOSPITALS

ADZNAM, MUHAMMAD IZZAT SYAHMI (2017) DETERMINANT OF UTHM ACADEMIC STAFF’S PREFERENCE ON CHOOSING HOSPITALS. Bachelor Degree thesis, UNIVERSITI TUN HUSSEIN ONN MALAYSIA.

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Abstract

Workers or population that have income are more prefer private hospitals and clinics than public hospitals and clinics due to the level difference of several factors in choosing hospital. This study was conducted with objective to identify the most influence factor that effect working population in choosing hospitals and also to to identify type of hospital that worker population prefer. In addition, this study was conducted also to study the relationship between the factors in choosing hospitals and hospital’s preference decision among working population. The objective of this study was achieved through the literature review and questionnaire distribution. Based on this study, the independent variable for factors in choosing hospitals was obtained through literature review of past research journal which are service quality, facilities and physical assets and price. Through the result of analysis using IBM Statistical Package for Social Science (SPSS) Statistics, that can be concluded that facilities and physical assets is the most influence factor that effect working population in choosing hospitals. Using that analysis also, can be conclude that worker population are more prefer private hospitals than government hospitals. When worker population become out-patient, service quality and facilities and physical assets have significant relationship with the hospital’s preference decision, while price have no significant relationship. Other than that, when worker population become warded-patient, that all three factors in choosing hospital do not have significant relationship with hospital’s preference decision.

Item Type: Thesis (Bachelor Degree)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: PSM Coordinator BPB
Date Deposited: 07 Mar 2018 09:43
Last Modified: 07 Mar 2018 09:43
URI: http://ethesis.uthm.edu.my/id/eprint/295

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