THE FACTORS INFLUENCING THE INTENTION TO USE THE INCOME TAX E-FILING SYSTEM IN MALAYSIA

JIM, CLAUDIA SHERYN (2017) THE FACTORS INFLUENCING THE INTENTION TO USE THE INCOME TAX E-FILING SYSTEM IN MALAYSIA. Other thesis, UNIVERSITI TUN HUSSEIN ONN MALAYSIA.

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Abstract

In 2005, the Malaysia’s Lembaga Hasil Dalam Negeri (LHDN) has introduced the e-filing system to streamline the tax filing process through the use of information and communication technology. Until today, the growth in number of the e-filing users is at an overwhelming level. Thus, it is vital to assess the e-filing system as it helps to give LHDN an insight to provide better service and to further increase the taxpayers’ acceptance towards the system. After a thorough literature study, it was revealed that there was a very lack number of studies that focus on the MTUN academicians and very less have adopted the IS Success Model to determine the factors that influence the taxpayers to use e-filing. Thus, this study has integrated Technology Acceptance Model and IS Success Model in order to identify the level of e-filing usage among MTUN academicians, to study the relationship among the variables, and also to determine the most dominant factor that influence the taxpayer’s intention to use the system. This study also adopted the convenient sampling to obtain data through the distribution of survey among the MTUN academicians. The finding of this study has revealed that the level of e-filing system usage among MTUN academicians is overwhelming and continuously growing. Besides that, this study has developed eight hypotheses. Correlation analyses have revealed that all the hypotheses are significant and therefore, all of the hypotheses are accepted. It was also revealed that the users’ satisfaction is the most influential factor towards the intention to use e-filing. Since users’ satisfaction plays a major role in influencing the intention, it is hoped that LHDN could be benefited as this could be a valuable intuition to improve or upgrade their strategy to optimize the acceptance.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HA Statistics
H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Mr. Te Chuan Lee
Date Deposited: 21 Feb 2018 16:53
Last Modified: 21 Feb 2018 16:53
URI: http://ethesis.uthm.edu.my/id/eprint/363

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